This is going to be a short vent.
This afternoon, after a long period of absent, I find myself calling Tax Credit Office via Typetalk on my minicom (picture me using my thumb to wipe the dust off the single line screen)
After a 10 mins wait in the telephone queue, a Tax Credits advisor popped up and introduced herself as Steph and then suddenly, we have a “change of operator”. 1 minute has passed, the new TT operator explained to me that Steph is not there. I told the new op, in no uncertain terms, that is because you decided to change operators in the middle of a effing call. TT operator apologised profusely but, by then, Tax Credits hung me up. At this stage, my old frustrations surrounding this decades-old cumbersome method of communications have now resurfaced and the next green-lettered sentence burbling across my screen: “Would you like to re-dial?”. Why are they still saying that? I have complained to them about this 7 years ago and they still haven’t “got it”. If you are going to make a phone call, you are going to make a phone call to reach someone on the other end. Are Typetalk operators thick or what?
My next response is “No – I just fancied waiting in the queue and having a change of operators in middle of phone call and only to get hung up upon, through no fault of my own! Guess what – I am paying for this pleasure…bibisksksks”
Needless to say, this phone call will appear on my phone bill and I did not get the desire results.